Terms of Service
Welcome to Roomfora. These Terms of Service (“Terms”) are an agreement between you and Fika, LLC, doing business as Roomfora (“Roomfora”, “we”, “us”) that governs your access to and use of the Roomfora platform, including our websites, dashboard, storefronts (“lobbies”), and related services (collectively, the “Service”).
1. Acceptance of terms
By creating a Roomfora account, clicking “Sign up”, or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of a company or other entity, you represent that you have authority to bind that entity and “you” refers to that entity. If you do not agree to these Terms, you must not use the Service.
2. What Roomfora is
Roomfora is a software platform for coworking operators. The Service gives operators tools to list bookable resources (desks, meeting rooms, private offices, booths, and event space), publish a branded lobby where members and visitors can book those resources, collect payments, and run day-to-day operations such as check-in and access.
Roomfora provides software. Roomfora does not own, operate, or manage any coworking space. The physical workspace, the services offered at it, and the relationship between an operator and a person who books from them (a “booker”) are the responsibility of the operator.
3. Account registration and eligibility
To use most of the Service you must create an account. Authentication is handled by our partner Clerk. You agree to provide accurate information, keep it current, and keep your login credentials confidential. You are responsible for all activity under your account.
You must be at least 18 years old and able to form a binding contract in your jurisdiction to use the Service.
4. Acceptable use
Your use of the Service must comply with our Acceptable Use Policy, which is incorporated into these Terms by reference. The AUP covers prohibited businesses, prohibited content, anti-spam rules, and how to report violations.
5. Operator representations
REPRESENTATIONS AND WARRANTIES. If you use the Service to run a coworking business, you represent and warrant that: (a) you operate a lawful business and hold all licenses, permits, and registrations required to do so, including any required for food, alcohol, events, or shared workspace in your jurisdiction; (b) your physical space complies with applicable building, fire, accessibility (including ADA where applicable), and zoning codes; (c) the listings, photos, prices, and policies you publish are accurate and not misleading; (d) you have the right to use any content you upload; (e) you will collect and remit any sales, occupancy, or other taxes owed on your bookings; and (f) you will comply with applicable employment law for any staff you employ at your space. Roomfora doesn't verify any of this; you do.
6. Insurance
Operators agree to maintain, throughout the term, commercial general liability insurance with coverage limits appropriate for a workspace open to the public (we recommend at least US$1,000,000 per occurrence and US$2,000,000 aggregate), plus any insurance required by their lease, jurisdiction, or business activities (for example, liquor liability for events). On request, you'll provide a certificate of insurance. Roomfora is not your insurer and does not provide coverage for incidents at your space.
7. Payments and fees
Roomfora uses Stripe and Stripe Connect to process payments. Operators connect their own Stripe account and are the merchant of record for payments from their bookers. That means the operator — not Roomfora — is responsible for delivering the workspace, handling refunds and chargebacks, and paying applicable taxes on the underlying booking.
No custody of funds. Roomfora does not hold, custody, or control booker funds. Funds flow directly from the booker to the operator's Stripe account under Stripe's Connect destination charge model; Roomfora's platform fee is deducted at settlement. Roomfora is not a payment processor, money transmitter, or bank.
Roomfora charges platform fees for use of the Service. Current pricing is shown on our pricing page and in your operator dashboard. Platform fees are collected through Stripe Connect and deducted from payouts at the time each booking is settled. Roomfora may change pricing on at least 30 days' notice by email or dashboard notification; changes will not apply retroactively to bookings already accepted.
By using Stripe through Roomfora you also agree to the Stripe Connected Account Agreement.
8. Your content
Operators upload content to Roomfora: resource listings, photos, descriptions, pricing, branding assets, policies, and similar materials (“Your Content”). You retain ownership of Your Content. You grant Roomfora a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (for formatting and display), and display Your Content solely to operate and improve the Service.
You are responsible for Your Content, including that you have the rights to upload it and that it does not violate any law or third-party right.
License tail. The license you grant in this Section 8 ends when you delete Your Content or terminate your account, except that we may retain Your Content (a) in routine backups for a reasonable period, (b) where required by law, and (c) in aggregated or de-identified form that doesn't identify you or your bookers.
9. Operators and bookers
Roomfora is a platform. Each booking is a contract between the operator and the booker who made the booking. Roomfora is not a party to that contract. Roomfora does not guarantee the availability, quality, safety, or legality of any workspace or service offered by an operator, and does not guarantee that any booker will show up or pay.
Bookers. A booker who books through an operator's lobby accepts these Terms and our Privacy Policy at the point of booking. As a booker, you acknowledge that your booking is with the operator, not with Roomfora; that the operator is the merchant of record for your payment; and that refunds, access, and service quality are between you and the operator.
Disputes between operators and bookers — including refund disputes, access disputes, and service-quality disputes — must be resolved between those parties. Roomfora may, at its discretion, help facilitate a resolution but is under no obligation to do so.
10. Intellectual property
The Service itself — software, design, the Roomfora name and logo, and all related materials we create — is owned by Roomfora or its licensors and is protected by intellectual property law. We grant you a limited, non-transferable, revocable license to use the Service in accordance with these Terms. You may not copy, modify, reverse engineer, or create derivative works of the Service, except as expressly allowed by law or by a written agreement with us.
11. Termination
You may stop using the Service and delete your account at any time from your dashboard or by emailing us. We may suspend or terminate your access to the Service if you violate these Terms, if required by law, or if we reasonably believe your use poses a risk to Roomfora or others. Where practical we will give notice before terminating for a non-urgent reason.
Immediate suspension. We may suspend your account immediately, with notice as soon as reasonably practical, if we receive a credible report of fraud, a law-enforcement or regulatory inquiry, a payment-processor request from Stripe, or activity that creates an imminent risk to bookers or third parties.
Data export. For 30 days after termination, you may export your operator data (bookings, members, listings) through the dashboard or by request. After that, we may delete it, subject to backup retention and legal-hold obligations.
On termination, your right to use the Service ends. Sections of these Terms that by their nature should survive — including Sections 5 (Operator representations), 7 (Payments and fees), 8 (Your content), 10 (Intellectual property), 12 (Disclaimers and limitation of liability), 13 (Indemnification), and 14 (Dispute resolution) — will survive.
12. Disclaimers and limitation of liability
The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or availability. We do not warrant that the Service will be uninterrupted or error-free.
To the maximum extent permitted by law, Roomfora's aggregate liability arising out of or relating to the Service is limited to the greater of (a) the platform fees you paid to Roomfora in the twelve months before the event giving rise to the liability, or (b) one hundred US dollars (US$100). Roomfora is not liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, lost revenue, or lost data, even if we have been advised of the possibility of such damages.
Essential purpose. The limitations in this Section 12 apply even if a remedy stated in these Terms is found to have failed its essential purpose. Nothing in these Terms limits liability that cannot be limited under applicable law (for example, gross negligence or willful misconduct, where unwaivable).
13. Indemnification
You agree to defend, indemnify, and hold harmless Roomfora and its officers, employees, and agents from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of (a) your use of the Service, (b) Your Content, (c) your violation of these Terms, or (d) your violation of any right of a third party, including any booker that books through your lobby.
Procedure. Roomfora will promptly notify you of any claim for which it seeks indemnity, give you reasonable control of the defense (with Roomfora's counsel allowed to participate at its own cost), and reasonably cooperate. You will not settle any claim that imposes any non-monetary obligation on Roomfora without our written consent.
Roomfora's indemnity. We will defend you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes that party's US patent, copyright, or trademark, and pay damages finally awarded — subject to the cap in Section 12. This does not apply to claims arising from Your Content, your modifications, or your combination of the Service with anything we didn't provide.
14. Dispute resolution
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. Most disputes can be resolved without a courtroom. Please read this section carefully — it requires you and Roomfora to resolve disputes through binding arbitration on an individual basis, and waives the right to a jury trial or to participate in a class action.
Informal resolution first. Before filing any claim, you agree to email legal@roomfora.com with a brief description of the dispute and your contact information, and to give Roomfora 60 days to try to resolve it informally. Roomfora will do the same before bringing any claim against you. The 60-day clock pauses any applicable statute of limitations.
Binding arbitration. If informal resolution doesn't work, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules then in effect. The arbitration will be seated in Wilmington, Delaware; for claims under US$25,000, the arbitration will be conducted by video or telephone unless both parties agree otherwise. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.
Class-action waiver. You and Roomfora each agree that disputes will be brought only in an individual capacity, not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this waiver is found unenforceable, the entire arbitration agreement in this section is unenforceable.
Small-claims carve-out. Either party may bring an individual action in small-claims court for disputes within that court's jurisdiction, in lieu of arbitration.
Injunctive relief. Either party may seek temporary or preliminary injunctive relief to protect intellectual property rights or confidential information in the state or federal courts located in New Castle County, Delaware, and both parties consent to personal jurisdiction and venue in those courts for that purpose only.
15. Force majeure
Neither party is liable for delay or failure caused by events beyond reasonable control, including acts of God, war, civil unrest, labor disputes, internet or cloud-provider outages, or failure of upstream services we depend on (including but not limited to Stripe, Clerk, Vercel, Neon, Resend, and Sentry). Payment obligations are not excused by this section.
16. Privacy and data protection
Our handling of personal data is described in our Privacy Policy. If you process personal data of EU/UK or California residents through the Service, our Data Processing Addendum is incorporated into these Terms by reference.
17. Changes to these Terms
We may update these Terms from time to time. For material changes that affect operators, we'll give at least 30 days' notice by email or dashboard notification before they take effect. Continuing to use the Service after the effective date means you accept the updated Terms. If you don't, you can terminate.
18. Contact
Questions about these Terms? Email legal@roomfora.com.
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